What perils will be covered?
Your iPhone insurance policy will cover your device in the event of: Accidental Damage, Theft, Robbery, Burglary, Liquid Spills, Power Surge, Flood, Fire and more! For more details, visit the Features page!
Why is the coverage amount pre-set?
The coverage amount is pre-set based on AT&T's early upgrade pricing for existing iPhone customers who are not eligible for the new activation / standard upgrade discount.
Where am I covered?
The standard policy will cover you anywhere in the United States of America (including its territories and possessions), Puerto Rico and Canada
However, the policy does offer International Coverage. Simply select "Yes" in the " Do you travel internationally section" and you will be quoted for World Wide Coverage*. The International Coverage option will protect your device anywhere in the world**.
*Countries listed on the US Department of State Official Travel Warnings site are not eligible for Global coverage. Please click here for a current listing of non-eligible countries.
** Please note that a $200 deductible is applicable on claims occuring internationally.
How often do I pay the premium?
The iPhone insurance policy is a one year program that is paid in full at the time of purchase.
The policy is renewable on an annual basis pending underwriting review.
How do I submit a claim?
You can submit a claim 2 ways:
1. You can submit a claim online 24/7 by visiting the Claims Center and selecting "Report a New Claim"
2. You can contact our Claims Center at 1-800-800-7071 option 1, Monday to Friday, 8am to 5pm CST.
What is a processing fee?
A processing fee covers the direct costs of producing, fulfilling, mailing and maintaining your policy over the life of the policy. We have consulted with the proper authorities in your state and feel the amount is fair and reasonable for the services rendered. This fee is in addition to any commission we may generate for producing the policy.
*Fees are applicable in the following states: AK, CA, ID, IL, KS, MD, MN, MO, MT, NC, ND, NE, NY, OH, OR, PA, TX, UT, VA, WI
Do you cover unlocked iPhones?
No. We cover the iPhone 3GS and iPhone 4 with an AT&T service plan. The claim payment received in the event of a loss reflects the pricing for an existing AT&T customer.